사회복지조직의 전략적 관리를 위한 BSC(Balanced Scorecard) 적용에 관한 연구 －일본 시 · 정 · 촌 사회복지협의회 사례를 중심으로
A study on strategic management for social welfare organizations based on the balanced scorecard: a case study of a japan local council of social welfare
사회복지정책과실천
2018, vol.4, no.1, pp.103~137(34 pages)
UCI : http://uci.or.kr/
사회복지정책실천회
연구분야 : 사회과학 > 사회복지정책과실천
배용준
(나가사키웨스레얀대학교)
초록
본 연구의 목적은 정신장애인의 지역사회통합을 위한 우선순위 정책을전문가를 통해 파악하여 개선방향을 제시하는 데 있다. 본 연구에서는 총17명의 정신보건전문가를 포함한 당사자 및 가족들이 델파이 패널로 참여하였고 총 4회에 걸쳐서 조사가 이루어졌다. 연구의 주요 결과를 정리하면다음과 같다. 첫째, 정신장애인의 지역사회통합을 위해 가장 시급하게 요청되는 정부의 정책에 대해 델파이 패널들은 맞춤형 주거지원정책의 수립과공공재원의 확보를 가장 중요하게 생각하는 것으로 나타났다. 둘째, 정신장애인의 지역사회통합증진을 위한 지역사회정신보건기관의 사업으로는 회복기반 주거지원사업과 정신장애 인식개선사업 그리고 당사자활동지원 확대 등을 중요하게 생각하는 것으로 나타났다. 이에 따라, 본 연구에서는 정신장애인의 지역사회통합 증진을 위해 필요하다고 판단된 정책 우선순위에따른 정신보건정책의 방향성을 논의하고 제언하였다.
The purpose of this study is to achieve the implications of applying strategic management of the Balanced Scorecard(BSC) to Korea social welfare organizations by analyzing the process of applications, performances, and the factors of hindrance and success in application of BSC to a Japan local council of social welfare through a case study and interviews from the experts in Japan.
The results of the analysis are as follows. First, the applications of BSC to the social welfare organizations show the potentials as the systems of performance management and strategic organizational administration.
Second, the applications of BSC are expected to contribute to the evolution of the social welfare organizations into learning organizations.
Third, BSC can be used as the effective communication vehicles among the inside of the organizations enabling appropriate monitoring and directions toward the specific activity goals under the common understanding of the objective of the organizations. Forth, the practice of BSC as a means of performance management facilitates active involvement in the communication and information sharing with resource providers.
The suggestions based on the results of this study are like this. First, according to Kaplan and Norton, ‘the failures of the strategy occur in the process of performances rather than the stage of the establishment.’ The management of performance in BSC should be implemented through clarification of the organizational visions and strategies, and the balance of the ordinary tasks and the goals of the strategies. The importance of monitoring should not be neglected in that constant accomplishment of the performance is followed by monitoring the consistency in the process of goal achievement of individuals and the organization, the revision of the problems, decision making through the participation and teamwork. Second, the necessity of developing systems to reinforce the workers’ abilities and the learning organizations remains when managing the social welfare organizations with stable strategies. The administration of the organizations of social welfare depends on the abilities of the workers. Human resource development is the key factor of the satisfaction of the consumers and the contribution to the local communities. In that way, the social welfare organizations need to make all the workers recognize the facts that the stabilization of the management is accomplished by the results of the efforts to reach the direction points of the whole organization with the all members’ responsibilities and the visions for the future. An essential condition to cope with the dramatic change of the outside circumstances is the development of the learning culture of the organizations and the maintenance of the systems to consolidate individual capabilities. Third, in the aspect of the fact that the strategic management system of BSC is the administrative means to achieve the improvement of organizational assignments and promote the performances, the attention and support of the management is crucial. As this study shows, the crucial factors of the successful performance of BSC are the organizations and personnel taking full responsibilities of BSC, the development of expertise, and active participations with organizational support of the management.
